New Online/Mobile Experience coming February 22, 2023
On February 22, 2023, we will launch a new Online/Mobile Banking platform which will replace our current Online Banking and Mobile Banking systems. To make the transition to the new platform as smooth as possible, please be sure we have your most up-to-date email, phone or cell number before the February 22, 2023 launch. Re-enrollment will be required, and a new Mobile App will need to be downloaded.
It's easy to update your information:
Log in to your Online Banking account and click on Profile in the menu at the top OR call us at 877-273-AFCU to update your information over the phone.
Starting February 22:
- All Online/Mobile Banking users must re-enroll in the new platform
- Mobile Banking users must download the new version of the Mobile Banking app
Note: you will not be able to enroll or download the new app until February 22.
IMPORTANT NOTE: Transaction history in the new system will date back to 9/30/2021. If you need access to transaction history beyond 9/30/2021, you will need to download/export that history, if available, from our current system prior to February 22, 2023.
IMPORTANT NOTE: Custom transaction notes, flags, and categorization WILL NOT carry over. Save/print your Income/Expense Reports from our current system prior to February 22, 2023.
IMPORTANT NOTE: During this transition to an improved digital experience, you will NEVER be asked for your debit card number or your PayPal account information. If you receive such a request, DO NOT respond and contact us immediately.
FAQs to help guide you through the upgrade process
DEFINITIONS
Online Banking – banking accessed through our website: alternatives.org
Mobile Banking – banking accessed by smart phones or mobile devices like iPads through the Alternatives FCU Mobile Banking app
Digital Banking – combination of both Online Banking and Mobile Banking together as one experience
Why are you upgrading Online Banking and Mobile Banking?
This upgrade will modernize your Digital Banking experience. Switching between devices will be seamless and provide you with a much better interface that is faster, simpler, and easier to use. We’re committed to providing technology to help our members better manage their finances.
When will the upgrade take place?
On February 22, 2023, the current Online Banking and Mobile Banking platforms will roll into the same, seamless Digital Banking Experience— with all the features you would expect to have in both!
Will I have to enroll in the new Online/Mobile Banking platform?
Yes, AFTER the upgrade on February 22, 2023, it will be necessary for you to re-enroll. You can enroll either from our website at alternatives.org, or by downloading the new Mobile Banking app.
Note: Your current mobile app will not function after the upgrade. Do not attempt to re-enroll before February 22.
Can I use my current username and password when I re-enroll in the new platform?
When you re-enroll, you can use the same username unless that username is already in use. When setting your new password, it can be the same as your current password, as long as it meets our new password complexity requirements.
What will I need to re-enroll in the new platform?
- Social Security Number (SSN)
- Member Number. Your account/member number appears on your statements.
- Phone number on file
- Access to your email address we have on file
Where do I find my account/member number for the re-enrollment process?
Your account/member number is located at the top of your statements.
Will I need a separate username and password for each account I am on?
Any different accounts you had linked on the old system will carry over. To link additional accounts after enrolling in the new platform, submit your request through the new, secure “Start a New Conversation” message center feature.
Will primary and joint account owners need to share login credentials to access accounts?
Yes, if you are a joint owner you will continue to share the primary owner’s credentials. NOTE: New options for joint owners will be a future enhancement.
Will the Mobile Banking app change?
Yes, it will be necessary for you to download the latest version of the Alternatives FCU mobile app. The current version will no longer function after the upgrade on February 22, 2023. When available, download the latest version of the mobile app to your phone or mobile device from the App Store® or Google Play.™
Can I re-enroll using just the new Mobile Banking app?
Yes, one of the great new features is the ability to register using Mobile Banking. It is no longer necessary to enroll in Online Banking first. The enrollment process is the same on a mobile device as it is on a laptop or desktop. Your new username and password will be the same for both.
Will I still be able to access my eStatements in Online Banking?
Yes! 18 months’ worth of statements will be available in the new platform.
Will my Online Banking/Mobile Banking transaction history carry over?
16 months of transaction history will be available.
IMPORTANT NOTE: If you need access to transaction history beyond 16 months, you will need to download/export that history from our current system prior to February 22, 2023.
IMPORTANT NOTE: Custom transaction notes, flags and categorization WILL NOT carry over. Save/print your Income/Expense Reports from our current system prior to February 22, 2023.
Will Bill Pay change?
No. If you use Bill Pay, all your Account, Payees and Payment information will carry over!
With our new Online/Mobile Banking platform, you will be able to:
- View deposit, transfer, debit card and check history
- Create custom dashboards
- Track cash flow, expenses, budgets and goals
- Link external accounts
- Transfer funds seamlessly
- Set up spending, savings and balance alerts
- Tag transactions to make organizing and searching easier
- Attach images of your receipts
- Communicate with us via a secure messaging system within the platform
- Monitor your credit score for free
MyMoney360
All-in-One Financial Manager
On February 22, 2023, you’ll have an all-in-one financial manager! It's built to make it much easier to understand your spending and gain insights about how your money comes and goes each month.
You can use MyMoney360 to:
- Track account balances across financial institutions, not just accounts you hold at Alternatives Federal Credit Union
- Create personal budgets
- Track and categorize your spending habits
- Manage your cash flow
- Set financial goals
- View your total net worth
The new online and mobile banking system upgrade will require that you make changes to your QuickBooks, Quicken or Mint software. Please take action to ensure a smooth transition.
February 21, 2023
A data file backup and a final transaction download should be completed by this date. Please make sure to complete the final download before this date since transaction history will not be available after the upgrade.
February 22, 2023 This is the action date for the remaining steps on the conversion instructions. You will complete the deactivate/reactivate of your online banking connection to ensure that you get your current Quicken or QuickBooks accounts set up with the new connection.
Intuit aggregation services may be interrupted for three to five business days. Users are encouraged to download a QBO file during this outage. The following services may not work during the outage:
- Quicken Win/Mac Express Web Connect
- QuickBooks Online Express Web Connect
- Mint
Please carefully review your downloaded transactions after completing the migration instructions to ensure no transactions were duplicated or missed on the register. If you have any questions, please contact us at 877-723-AFCU.
Visit this page for the most up-to-date information regarding these exciting changes.
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